Return Policy – PROMOGO GHANA LTD

At PROMOGO GHANA LTD, we are committed to ensuring customer satisfaction. While many of our products are offered at promotional or clearance prices, we believe in providing a fair and transparent return process when necessary.

1. Return Eligibility

You may be eligible to return a product if:

• The item was delivered damaged, defective, or incomplete.

• The item received is significantly different from the description or image on the product page.

• The item was delivered in error (wrong item, wrong size, wrong quantity).

To be eligible, the return must be:

• Requested within 48 hours of delivery.

• Accompanied by clear photo/video proof.

• In unused and original condition, with packaging and labels intact.

2. Items Not Eligible for Return

The following items are not eligible for return:

• Products marked as "Non-returnable" or "Final Sale".

• Perishable goods (e.g., food, flowers).

• Personal care items, underwear, or hygiene-sensitive products.

• Items that show signs of use, damage, or modification by the customer.

• Items returned without original packaging or accessories.

3. How to Initiate a Return

You can request a return through:

Option 1: Promogo Mobile App

1. Go to My Orders.

2. Select the item.

3. Click on "Return Item" and follow the instructions.

Option 2: T&GO AI BOT
Say:
👉 “I want to return my product” or
👉 “Help me with a return”
and follow the voice-guided steps in your preferred African language.

4. Return Approval Process

• Once your request is submitted, it will be reviewed within 3 working days.

• If approved, we will notify you and arrange pickup or guide you to return the item via a nearby collection point.

• PROMOGO or the seller will inspect the returned item upon receipt before confirming the return.

5. Return Shipping

• If the return is due to seller/platform error: Return shipping is free of charge.

• If the customer changes their mind: Return shipping fees may apply (if return is accepted at all).

• Items must be shipped back within 3 days of approval.

6. Refunds After Return

• If the returned item is approved, your refund will be processed as per the Refund Policy (original payment method or store credit).

• Refund processing time: 3–10 business days after item inspection.

7. Vendor-Specific Return Policies

Each seller may have specific return policies. Buyers are encouraged to:

• Review the seller’s profile before purchasing.

• Communicate directly with the vendor through in-app chat or customer support if needed.

• PROMOGO reserves the right to mediate in case of disputes.

8. Need Help?

E-mail: contact@promogo.ga