Privacy Policy – PROMOGO GHANA LTD

1. Introduction

PROMOGO GHANA LTD (“PROMOGO”, “we”, “our”, “us”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform via our website or mobile applications (Promo App, PromoGO Vendor, PromoGO Deliver) and services, including our voice assistant T&GO AI BOT.

2. Information We Collect

We collect the following categories of personal data:

a) Information You Provide

• Full name, contact information (email, phone), address

• Business or store information (for vendors)

• Delivery agent details (ID, vehicle info)

• Payment-related details (excluding full card data)

• Voice recordings and interaction logs (for users of T&GO AI BOT, anonymized if possible)

b) Automatically Collected Data

• Device and browser type

• IP address and geolocation

• App usage data, clicks, pages visited

• Cookies and similar technologies (when visiting the site)

3. How We Use Your Information

Your data is used to:

• Create and manage your user/vendor/delivery account

• Process orders, deliveries, and payments

• Operate T&GO AI BOT and personalize interactions

• Analyze platform usage and improve user experience

• Provide support and communicate updates

• Ensure platform security and detect fraud

• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. However, we may share data with:

• Payment processors (e.g., Flutterwave)

• Logistics partners (for deliveries)

• Cloud service providers (for storage and analytics)

• Legal authorities (only if required by law)

All third parties must comply with strict data protection and confidentiality rules.

5. Cookies and Tracking Technologies

Our website uses cookies to:

• Save your preferences

• Improve navigation and performance

• Track usage for analytics purposes

You can disable cookies via your browser settings.

6. Data Storage and Retention

• Your personal data is stored securely on encrypted servers.

• We retain data only as long as necessary for the purpose it was collected.

• Audio data from T&GO AI BOT is stored temporarily and anonymized where applicable.

7. Your Rights

You have the right to:

• Access your personal data

• Request correction or deletion

• Object to certain processing activities

• Withdraw consent at any time (where applicable)

• File a complaint with the Ghana Data Protection Commission

8. Children's Privacy

PROMOGO services are not directed to children under 13. We do not knowingly collect personal data from children.

9. Data Security

We implement strong measures to protect your data, including:

• SSL encryption

• Role-based access control

• Two-factor authentication for admins

• Regular audits and vulnerability testing

10. International Data Transfers

While PROMOGO is based in Ghana, some of our cloud services may store data internationally. All such transfers comply with data protection laws and best practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be notified via email or posted on the website with the updated “Effective Date.”

12. Contact Us

If you have any questions, concerns, or requests related to your data:

PROMOGO GHANA LTD
Email: contact@promogo.ga
Website: www.promogo.ga